Administrative professionals, executive secretaries and other office support personnel believe their jobs require more skills in working with people than ever before. Where will these crucial employees learn the skills they need to deal with this rapidly growing part of their daily work? To help companies develop their administrative and support staff, Crestcom International offers Bullet-Proof® Office Professional training*, a one-day, video-based, live-facilitated training course featuring Adelaide O'Keefe Bannon, an expert in coaching and mentoring administrative assistants.

Adelaide O'Keefe Bannon

Adelaide O'Keefe Bannon, M.S., has received worldwide acclaim for her expertise in personal and professional growth.

She has led hundreds of professional training courses for large and small businesses worldwide in such areas as career development, customer service, supervisory skills, team building, and negotiation. She conducts management and supervisory training as a certified instructor for the American Management Association, Motorola University, Baxter Healthcare, and Zenger-Miller, Inc.

Adelaide has also served as advisor and trainer for such companies as AT&T, Compaq Computer Corp., Ameritech, Harris Bank, and TransUnion Credit Corp.

"The most informative, 'hands-on' seminar that I have had the opportunity to attend." -- Cindy G. Lamsey, Executive Assistant, Textile Printing Co.

 

 
MANAGING
PRIORITIES 		PROFESSIONAL
IMAGE 		WORKING AS
PARTNERS

• Five systems of time management   success

• Putting power in planning

• Adapting to changing priorities

• The three dimensions of   professionalism

• Dealing with conflict and   confrontation

• Presenting a professional   telephone image

• Using the seven partnership   strategies

• Becoming a communications link

• Getting things done on any budget   and any deadline


* Some courses not available in some areas